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As we move into 2026,SMEs are facing a faster-changing environment than ever before. Here are three key trends you don’t want to miss and how you can act on them.


Amid the constant demands that come with running an SME, reflection often takes a backseat to execution. Yet taking the time to pause, analyse and learn from your results can be one of the most powerful growth strategies available. Discover how building a rhythm of strategic reflection can shift your business from reactive to proactive and help turn momentum into sustainable success. 


Customer satisfaction can make or break a growing business, yet many still rely on instinct rather than insight. The Net Promoter Score (NPS) offers a clear, data-driven approach to measuring customer loyalty and satisfaction. By asking one simple question, businesses can identify their biggest advocates, uncover potential risks and track how customer sentiment evolves over time. 


As AI takes on routine tasks, the true determiner will be human skills. Generative AI is transforming workplace learning not by replacing humans, but by making skills like creativity and problem-solving more critical than ever. 


Meetings are a vital part of collaboration but too often they consume hours without delivering real outcome. From automated scheduling that eliminates endless back-and-forth, to real time transcription that captures action items instantly, to smart analytics that highlight team dynamics; AI is transforming meetings into focused, productive sessions that propel work forward. 


For many business owners, their business is more than a livelihood; it forms part of their identity. That is why planning your succession isn't just about crunching numbers or maximising sale price. Taking the time to reflect and prepare can transform succession from a stressful ending into a meaningful new beginning.